At Twin Roots Therapy Collective, we are committed to protecting your privacy and treating your personal information with care. This Privacy Policy explains how we collect, use, and protect information when you visit our website or interact with us online.

Information We Collect: When you interact with our website, you may choose to provide personal information such as your name, email address, phone number, or other information you voluntarily provide when contacting us, requesting an appointment, or inquiring about our services. You are always in control of what information you choose to share through our website. If you are seeking therapy, please avoid sharing sensitive or detailed mental health information through general website contact forms or other unsecured website features. We will provide you with appropriate and more secure ways to communicate and complete intake paperwork. If you become a client of Twin Roots Therapy Collective, we may collect health information as part of providing mental health services. Information collected and maintained as part of your clinical care is handled in accordance with applicable privacy laws and our professional and legal obligations. We may also automatically collect certain information when you visit our website, such as your IP address, browser and device information, pages visited, and information about how you interact with our website. We may use cookies and similar technologies to understand how visitors use our website and to improve its functionality and content.

How We Use Your Information: We may use information you provide to respond to inquiries, communicate with you about services and appointments, provide and coordinate mental health services, improve our website and services, maintain the security and functionality of our website, and comply with applicable legal, regulatory, and professional obligations. We do not sell your personal information.

How We Share Your Information: We do not sell, rent, or trade your personal information. We may share information when necessary to provide services, operate our practice, communicate with you, use third-party service providers that support our business operations, comply with legal requirements, or protect the safety and rights of our clients, practice, or others. Information related to your clinical care may be subject to additional privacy protections under applicable laws, including HIPAA, when applicable.

Third-Party Services and Websites: Our website may use third-party platforms and services to support functions such as website hosting, scheduling, forms, analytics, payment processing, and other practice operations. These third-party services may collect or process information according to their own privacy policies and terms. Our website may also contain links to websites operated by third parties. Twin Roots Therapy Collective is not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Data Security: We take reasonable administrative, technical, and organizational measures to protect information within our control from unauthorized access, disclosure, alteration, or destruction. However, no website, electronic communication, or method of transmitting information over the internet can be guaranteed to be completely secure. For this reason, we cannot guarantee the absolute security of information transmitted through our website or by email.

Cookies and Analytics: Our website may use cookies and similar technologies to support website functionality, understand website traffic, and improve your experience. You may be able to control or disable cookies through your browser settings, although doing so may affect certain features of the website. If we use third-party analytics or similar technologies, those providers may collect information about your interactions with our website in accordance with their own privacy policies.

Your Choices: You may choose what personal information you provide through our website. If you receive optional communications from us by email, you may unsubscribe using the instructions included in those communications. Please note that opting out of optional communications does not prevent us from sending necessary administrative or service-related communications.

Information Retention: We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business and clinical records, and comply with applicable legal, regulatory, and professional requirements. The length of time information is retained may vary depending on the type of information and the circumstances in which it was collected.

Changes to This Privacy Policy: We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or applicable laws. We encourage you to review this Privacy Policy periodically.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact Twin Roots Therapy Collective at admin@twinrootstherapy.com

This Privacy Policy applies to information collected through the Twin Roots Therapy Collective website. It does not replace our Notice of Privacy Practices, informed consent documents, or other policies that may apply to clients receiving clinical services.